Contact Us (2024)

General correspondence and transaction requests, including deposits and Visa or loan payments, should be sent to:

Transaction Disputes:

To dispute a transaction, call the Dispute Resolution department at 305-270-5253. To dispute a transaction in writing, please send a signed request, including your name, account number, the date the transaction(s) occurred, and the reason for your dispute to the P.O. address above, ATTN: Dispute Resolution.

Credit Report Disputes

If you believe your credit report contains an error, please send a signed request including your full legal name, account number, loan or share ID number, and reason for your dispute to us at the P.O. address above, ATTN: Credit Solutions.

Secure Messaging

Need to send private account information? Send us a message any time using the Message Center within EdFed 24/SEVEN. You should expect a response by the end of the next business day (this does not include Saturday, Sunday or Federal Holidays).

Online Form

For general questions or to have a representative contact you, please complete the form below.

For your protection, never send personal account, balances or password information with this form.

Notify your Credit Union to ensure your purchases are approved.

To notify the Credit Union of your travel plans, log into EdFed 24/SEVEN and send a secured message through our Message Center, located in the upper right hand corner. Please include the following information in your message:

1. Destination(s) within the U.S.: State and City
2. Destination(s) outside of the U.S.: Country
3. Dates of travel
4. Card(s) being used: ATM, Debit, Credit
5. The best way to contact you while you are traveling: email, cell phone, relative's phone number

If you do not have EdFed 24/SEVEN, please have the above information ready and contact our Member Contact Center at 305-270-5250.