Testimonials | United Properties of West Michigan (2024)

Management

United Properties is amazing. They are responsive, professional and outstanding in their line of work. We've been working with United Properties of West Michigan as our property management firm for 5 years, and I can tell you they are an impressively well run firm, and by far the best I've dealt with. Their communication is prompt, professional and honest. We started working with Tim, who found us our investment property in Grand Rapids. We can't say enough positive things about our experience with him and have even referred him to family who have also bought properties that are now happily run by UPM. Throughout these years, we've had the pleasure of working closely with other outstanding team members Lance, Emily, Kurtis and Andrew. In correspondence, this team has made us feel like our property and the tenants are always a priority. Managing properties is hard. It takes immense amounts of coordination and responsiveness to keep homeowners and tenants happy. This team of professionals and their efforts have proven to us, time after time, that they are top quality and I couldn't be happier with their work. THANK YOU United Properties. Your hard work and dedication does not go unnoticed. I wish I could give you 6 stars.

Trust, peace of mind, care, attention, professionalism, transparency, good communication... those are some of the expressions I think of in connection with United Properties. I own a house in Grand Rapids while living in Brazil, but the distance does not pose ANY difficulty in managing it due to United Properties. They take complete care of our house and provide regular reports giving me all the information I need to be confident that our house is cared for. I throughly recommend United Properties.

United Properties has been a top notch professional management service from day 1. Being an out of state investor and knowing your property is cared for as if I lived right down the street is priceless. Thanks to Matthew Holmes and the rest of the UPM team for their honest professional opinion in maintenance and repair which help my properties achieve a great return while also providing a great place to live for any renter. Thanks UPM!

They are great from standpoint of being a landlord. Very knowledgeable and resourceful. Have made our experience of being property owners so much easier

I was looking for a management company in order to rent out my house in Grand Rapids and Tim and David were excellent to work with United Properties of West MI. They were extrememly knowledgeable and were ready to answer any questions I had about renting out my home. I really loved that they had an employee covering each aspect of the process (maintance, collections, etc) Made me reassured that nothing was going to slip through the cracks. I would recommend using them!

Matt H and Tim V have been extremely helpful getting houses ready to be rented. I'll continue to use United Properties exclusively in Grand Rapids.

The leasing team, especially Alexandra, was extremely helpful in setting up everything that we needed for a successful move. She was able to walk us through getting an apartment and even went above and beyond to help us upload items after hours. The property management is quick to give you responses regarding approval for applications and where each cost is. I was very appreciative of the kindness we saw with the Leasing agent we worked with.

I've trusted this company to manage my rentals for the past year and have been very pleased. I also used their construction management services and was extremely satisfied with the results. The construction team consistently completed the scope of work on time, below cost, and with high quality. Overall, very satisfied.

I’m an investor in GR and just spoke with Tim Vandentoorn regarding an opportunity to use them as my property management company. Tim is extremely personable, helpful, and professional. He was quick to offer valuable advice and I appreciate how transparent their process is. I was impressed by the competitive pricing and full suite of services offered. Looking forward to building a successful portfolio and United Properties definitely has the care and experience I’m looking for. Thanks Tim!

United Properties does a great job managing my rental properties. Matthew and the service department are very professional and responsive. They are great to work with. I highly recommend United Properties.

My most recent experience has been with Matthew and the service team on the Ready to Rent inspections and the follow thought. The main point being that the inspections focus on the detail and so often it is attention to detail that makes a big differennce .In order to get good tenants that pay a fair makret price theyhave s right to expect their new home is in the proper move in condition. The work has been quick and responsive get the process completed, and I am hoping for two new renters soon

United properties has been an absolute joy to work with! They helped us with renting our new home and they were there for us every step of the way! We worked with Denise and she was so kind and always willing to go above and beyond to answer our many questions and help us in any way she could! We couldn’t be more thankful for all they did to make our move wonderful and stress free!